Patrick Solignac

Information Systems Dpt (HO); assigned in Bangkok; Thailand

Context: Worldwide rollout of CRM software (Selligent Xi & Xat)
• Organisation of the implementation schedule with GMs of each subsidiary
• Implementation of CRM system to new sites in several countries (mostly in Asia: Japan/China/Vietnam/Singapore…total of 11 countries)
• Training of end users (total ≈ 100 persons)
• Follow-up of projects and support to users
• Assistance of IT service/IT help desk for application problem
• Writing of functional specifications for software evolution
• Test of new developments/improvements
• Permanent contact with technical team/IS management in Paris HO

Virbac SA (France-HO) assigned in Virbac Bangkok regional office

Context: implementation of a corporate CRM tool in all Asian subsidiaries (Vietnam, Japan, Korea, Philippines, Taiwan).
• Writing of functional specification based on the needs of the subsidiaries
• Software setup
• Data quality control
• End users training